Terms & Conditions
Terms and Conditions
When booking your Carp Fishing week with Compton's Lakes, you agree to the following terms and conditions:
Booking Terms and Conditions
All Lake Exclusive & Standard Bookings can be booked with a 50% deposit, or by payment in full at time of booking to confirm your reservation. All payments are Non Refundable. The payment is made at the point of booking either online or over the phone by debit or credit card. If you prefer to pay by international bank transfer or by an online currency company such as Transferwise, we will reserve the dates for 24 hours until we receive confirmation of your payment. If confirmation of your payment is not received within this time, your booking will be cancelled.
The full sum (less the deposit paid) is due at least 6 weeks before the date of your arrival. If you book less than 6 weeks before the date of your arrival, you must pay the total cost at the time of booking. If any due payments are not received by us on or before the due date(s), we reserve the right to cancel your booking and re-advertise the week as available. Day Tickets are paid for in full at the point of booking and are Non Refundable.
If you cancel your confirmed booking less than 6 weeks before the start of your booked week(s), you will forfeit all monies paid. If you cancel your confirmed booking more than 6 weeks before the start of your booked week(s), we reserve the right to retain all monies paid to date. However, if we are able to re-sell the cancelled week(s) at the same price, any money paid by you (less the non-refundable payments & taxes) will be refunded, subject to the re-booked week(s) being fully paid for and completed by the new booking group. Alternatively, we will always try and move your cancelled week to a new date.
If, due to Covid-19 related issues, any of the following circumstances arise:
The French Government, puts in place governmental advice affecting either the whole of your home country or the local region that you live in, restricting travel to France, or preventing your ability to carry out the purpose of your holiday, and is applicable to all the residents of that country or region you live in and that such advice covers your departure date
Compton's Lake is closed in its entirety during your dates booked, or the majority of the days during the duration of your booking, due to safeguarding measures implemented locally for the prevention of the spread of Covid-19; or
A further lockdown is implemented across the whole of France, or locally affecting Compton's Lake, and this lockdown applies during your dates booked; or
The French Government has introduced quarantine measures for travellers from your home country covering a period equal to or longer than the duration of your stay.
The following policy will apply:
You can choose an alternative date within 24 months of your original booking. The full amount paid by yourselves will be transferred to the new booking, with no deductions. There will be no increase in price for the new dates.
These ‘flexible’ Covid conditions will only apply if strictly related to the Covid-19 pandemic over your dates booked and we will require proof from a Government website demonstrating such measures listed above are in place triggering these cancellation rights, and also where necessary proof of your residency in the home country effected, before we are able to process a transfer of your booking to a new date within 24 months of your original booking.
To qualify, you must notify us (by email to firstname.lastname@example.org) no later than 7 days prior to your arrival date confirming one or more of the above Covid-19 measures in place at that time (and current advice must support the fact that such measures will continue to be in place during your dates booked and are not planned to be withdrawn before your arrival).
All travel arrangements to and from the venue are your responsibility. We do not accept any responsibility for any disruption, howsoever caused, to your travel arrangements. The number of people included in your group is fixed at the time of booking. No additions to the number in your group can be accepted unless agreed with us in advance before the start of your holiday. We are not liable for any temporary defect, disruption or stoppage in the supply of local public services such as water and electricity supplies, or any loss, damage or injury which is caused as a result of adverse weather conditions or other matters
beyond our control. Compton's Lakes is a fishing venue and is not suitable for young children. No children under the age of 16 will be allowed on site unless accompanied by an adult.
The enjoyment of your stay at Compton's Lakes is of the highest importance to us. In the unlikely event that you have a complaint during your stay, this should be brought to our attention as soon as possible in order to give us adequate time to rectify the complaint. Complaints will not be considered after the end of your trip.
Under no circumstances will our liability to you exceed the amount that you have paid to us.
The person making the booking confirms that he/she has the authority to do so on behalf of all the members of the group, and that he/she has read and agreed to these Terms and Conditions, and has read and agreed to abide by the Lake Rules which can be found on our website: http://www.comptonslakes.co.uk/rules
It is our policy to respect your privacy. We only collect the information we need to manage your booking and we don't disclose it to others. You can browse our website safe in the knowledge that we don't know who you are and that we make no attempt to find out anything about you. There is some information that we are required to keep when you book, like your name and address for the invoice. We will also ask you for your email address and telephone number(s) in case we need to contact you about your booking. We never keep information about your bank details during the payment process.
In summary, we don't collect your personal information unless it is relevant and appropriate, and we do not store your information on the internet. We will not share your information with a third party unless we have obtained your express permission or unless we are required to do so by law. We will not sell or rent your personal details to a third party under any circumstances.